Dr Klein promox patients! Read if you need help.

[Jazz1]

Right I have emailed Susan she will look into this, but I do not think she would deserve to be spoken with stern words as she has helped us this far and I'm very gratefull that I can still buy a product since Dr Klein passed away.

Do give her a call but try be nice and polite as I'm sure there's an understanding to all this and I'm sure she can help as she's very professional mannered polite lady.

[Jazz1]

Hope this helps and Unfortunatly this is the best she can do in terms of customs, from her point I understand as she has to declare pricing otherwise she would be out of pocket for lost parcels. She also explained about the difference between her and Dr Klein, how he did things illegally and unprofessional. She stated she has and always will remain professional, Unfortunatly the below is the best she could do. My products were valued at nearly 200 dollars I was charged £18, I beleive USA customers are ok it's only the abroad customers would be effected depending which country the goods are shipped.

Paul you still have the box sent? Could you post a picture of the pricing? Maybe Royal are lying?

"Ok, I have spoken with my shipping coordinator and she says Paul ****** is the only other Paul we shipped to GB and his declared value (right off the printer) was only 115 US dollars ,NOT 356.
I am willing to put Hair loss lotion or cream and leave off Minoxidil Lotion or Cream on the front of the package but according to USPS we are required by law to label the front of the package.
We can email receipts to the hair loss people and not put a receipt in the bag.* I do not wish to flag my pharmacy and since we properly label our products our name is on the RX label.
*
Hope this helps,
Susan"

[Plan C]

Hope this helps and Unfortunatly this is the best she can do in terms of customs, from her point I understand as she has to declare pricing otherwise she would be out of pocket for lost parcels. She also explained about the difference between her and Dr Klein, how he did things illegally and unprofessional. She stated she has and always will remain professional, Unfortunatly the below is the best she could do. My products were valued at nearly 200 dollars I was charged £18, I beleive USA customers are ok it's only the abroad customers would be effected depending which country the goods are shipped.

Paul you still have the box sent? Could you post a picture of the pricing? Maybe Royal are lying?

"Ok, I have spoken with my shipping coordinator and she says Paul ****** is the only other Paul we shipped to GB and his declared value (right off the printer) was only 115 US dollars ,NOT 356.
I am willing to put Hair loss lotion or cream and leave off Minoxidil Lotion or Cream on the front of the package but according to USPS we are required by law to label the front of the package.
We can email receipts to the hair loss people and not put a receipt in the bag.* I do not wish to flag my pharmacy and since we properly label our products our name is on the RX label.
*
Hope this helps,
Susan"

I've just spoken to her - don't worry I was nice. Also my name isn't Paul. Susan also seemed to think that I am Paul but she checked her records and realised that I am someone else... Not sure what was going on there.

Susan looked into what happened and realised that there had been an error down there end. She offered me a $40 dollar refund, which I accepted.

She also informed me of all of the changes they are making that you mentioned above and the issues with pricing etc. To be honest, I am just grateful that she is willing to make the lotion for us and I passed this sentiment on to her.

Issue over. I'll pay the customs charge and see if the stuff is any good.

[Jazz1]

I'm glad things are sorted and I'm glad you thanked her shit happens, but trust me you won't be disappointed by her product as I made the switch and it's the best thing just like Dr kleins Promox .

Anyways guys please feel free to message me I'm slowly replying to my emails now, il do my best to help anyone .

[Jazz1]

Guys/ladies I'm getting a lot of emails and I think one girl or lady ordering from Susan I can't recall how many emails or people I'm trying to help. If your that girl/lady please email me as I might be recommending this lotion that's for men, you probably need lower dosage if your new client lady.

Susan said it sounded like a girls name Parsha or something, if it's a guy then you need the finesteride in the formula if it's a girl than you shouldn't be using 15%! Either way email me again so I can guide you.

[Jazz1]

GUYS! just to make it clear Susan can not write 'Samples' on the boxs she has made this clear to me! Sorry!

[johnnyboots]

Help

Jazz does Susan have a direct phone line or u can give me her email,thanks

[Jazz1]

Jazz does Susan have a direct phone line or u can give me her email,thanks

Yea sure she might be tied up as she's always busy when I call her, anything I can help you with as I have asked her a lot of questions already?

https://www.baldtruthtalk.com/showthread.php?t=17446&highlight=

http://www.murrayavenuerx.com/about-susan-merenstein.html

4227 Murray Ave. | Pittsburgh | PA | 15217
P: 412-421-4996 | 1-888-799-4247
F: 412-421-6500

[johnnyboots]

Thanks Jazz ordered a few months ago I wanted the promox type I must of filled it out wrong .also interested in gluthathione u mentioned .

[Jazz1]

Thanks Jazz ordered a few months ago I wanted the promox type I must of filled it out wrong .also interested in gluthathione u mentioned .

Do you need help filling it out again? I know the ingredients as I use Promox ingredient formula. what are you currently using? How's it going?

Yes I read up on Glutathione and she told me she can formulate seperate lotion with biotin for me, so I will place it on my next order.

[johnnyboots]

Do you need help filling it out again? I know the ingredients as I use Promox ingredient formula. what are you currently using? How's it going?

Yes I read up on Glutathione and she told me she can formulate seperate lotion with biotin for me, so I will place it on my next order.

Ended up forgetting trentonin added grapeseed and biotin,feel it has helped but I'm pissed I screwed up

[johnnyboots]

So I figure if I call her directly it would be easier I placed order with another woman who was very nice

[Jazz1]

Ended up forgetting trentonin added grapeseed and biotin,feel it has helped but I'm pissed I screwed up

Oh crap, you need to email Dr kadz at the medical wellnes center as Susan can not give you tretinoin without a prescription. Give them a call and ask her, see what she says.

[Jazz1]

So I figure if I call her directly it would be easier I placed order with another woman who was very nice

Did you use Promox before?

[johnnyboots]

Did you use Promox before?

Just gonna reorder the right way lol, so just give Katz a email?will he know promox ingredients ?can I call her directly I paid for prescription earlier