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Do you reckon it is too late to send away for that hair hat? It says it works, or you get your money back. So it must be true!!!! 
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Thanks Reset. I sent them a message, hopefully I'll hear from them. I'll be starting a thread soon chonicling my journey through hair loss. If there's anything left on my head by the time these pills come out, I'll try to update it and include them also. I have tried quite the array of weapons to combat this BS ailment only to lose more hair and money, I'm betting on HM to be the ultimate "cure" (if there ever is one) but maybe this will help slow the loss.Comment
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so...no one tried to order it from them yet? i wonder why there is no patent yet. they even say that their phase-trial results were outstanding, this is something they would want to publish, isn't it?Comment
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Dutch Dude,
I did send a message to TRX2 using the link that Reset provided above, here's what I wrote...
"Hello, I have tried multiple times to order the TRX2 capsules since the presale discount and have not been able to do so. The order form which takes the credit card information and billing/shipping addresses keeps telling me there's an error on the page everytime I attempt to order the pills. Is there anyway I can order this product?"
I got a response the next day from a Luiza at TRX2. Here's what she had to say...
"I'm sorry to hear that you were having problems ordering via our website. We could try 2 things:
Option 1) please send me info on the error message (and possibly attach a screenshot) so I can look into the error occuring. Feel free to try once more trying both payment methods (paypal OR credit card) we are offering on the website. In case you haven't got a paypal account you can easily signup for one, which usually only take 2 minutes.
Option 2) we could try our alternative payment gateway. In this case could you please let me know which product and quantity you were looking into ordering? I will then send you a pro-forma invoice via email with a link to our alternative payment gateway.
Hope this helps,
Luiza"
I replied to that email with attached screenshots she asked and said this...
"Luiza,
I've attached some screenshots of the order page. As you can see in the first shot, checking the box for shipping address is the same as billing address does not auto populate the fields as it does with all other websites that I have ever ordered from. I must manually enter all of my info. again in the shipping fields (screenshot 2). After completing that and entering my email address and credit card info. in the bottom, I get the error that you see in red on screenshot 3. I do have a paypal account, but I really
prefer to pay using this method."
She replied the next day and said...
"Thanks for sending over the detailed workflow. Alright this looks as paypal (our credit card merchant) has a problem with your credit card for whatever reason. This doesn't mean something is wrong with it - in rare cases even genuine transactions can fail due to their (sometimes too) rigorous security filter settings.
1) Anyway I could try sending you over a pro-forma invoice with a link to an alternative checkout interface (again where you should be able to check out either via paypal or via credit card). In this case please let me know how many supplies you would like to order + where to ship (we won't be able to do this for the hair Growth Club though as we can't setup quarterly recurring payments this way)
2) Alternatively you could try a different card (if available).
3) Finally: we will be switching our shopping cart software/interface in the beginning of january (when the product becomes available) - this a) will improve the checkout interface b) allow checking out via your credit card through an alternative credit card processor (Sagepay), which may give better results in terms of credit card compatibility.
Sorry. This is annoying. Anyway thanks for your understanding. "
I'm not certain Luiza quite understood the issue I was having. Both credit cards that I tried to use are verified on Paypal's webiste in my account, so I don't believe that the problem is my credit card or on my side at all as she implied. I have yet to order anything because it just seems sketchy to me.Comment
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Dear xxxxxxxxxx,
thank you for reaching out & sorry for the utterly late response. Our scientific support team is still in the process of being built up & we've been quite overloaded lately.
Yes actually we have gotten this comment on our guarantee from a number of people. Basically our money back guarantee is meant as a way to insure you that you will be receiving a product of highest pharmaceutical quality, which at this stage promises to provide outstanding results. We are aware of snake oils being sold by some companies trying to sell a bunch of cheap vitamins, produced in India or Asia, as cure against hair loss rather than a scientifically tested and formulated product. Based on our studies so far the response on TRX2 supplementation varies among patients - in some cases first results only kick in after 5 month or more (in other cases already as early as after 2-3 month). Therefore at this stage it would be an impossible thing for our company to refund customers after let's say 6 month on treatment. The difficulty is that TRX2 is a medical product and people actually consume it.
If it wasn't a consumable and/or medical product I would be totally with you (i.e. if people were able to send back the item, in the case of a medical device for instance).
Having said that I do think you have a valid point. I also think there is space to improve upon the guarantee to some extend. I did forward your suggestion (along with a couple of similar comments/suggestions made by other patients) to our executive team for review. We are currently pretty busy with a major research project & the preparation of the launch of our product but I hope we can improve upon this somehow soon. Anyway thanks for your honest feedback & constructive suggestions.
Our long-term study (a detailed documentation of the the effects of TRX2 on a statistically significant number of trialists) is still ongoing and first results are only expected to be published in Q3 2011. The results achieved to date have been highly encouraging, most significantly for categories Norwood 1-4. For more detailed info on the product please refer to our website on http://www.trx2.com/the-science/.
I hope this helps!
Regards,
Luiza
TRX2.com / Customer ServicesComment
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I ordered some.
hopefully this stuff works...Comment
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Yea, hopefully it works, and if it doesn't, you should probably just kill yourself. I mean seriously, though, I bet people probably approach you all the time and say, "hey look at that pathetic thin haired f**k." What a douche he is! Seriously how obsessive and pathetic does one have to be, to post almost 1000 posts in less than a year.
Are you even a Norwood 4, 5, 6? No youre not, stop acting like you are...
Grow up man, most people bald slowly over time, even if you werent on propecia, (and all the god-awful sh** you use on your head) you wouldnt bald over night. And acting stressed out like a little girl, is only gonna make things worse.
Im tired of visiting this forum anonymously to hear and see whiney little girls like you clog up the forums. Stop being so vein!
Its clear that the medical community is hard at work and their will be several outlets of hair growth therapy in the works very soon. Why even stress out and ruin a part of your life.
Concealers work great, if you dont believe me, try it, i have friends who use it and they have thinning hair, nobody can tell the difference. And it doesnt come out and less you physically wash it out with shampoo, not even in the swimming pool does it come out.
So please, "keep the hair," and others alike stop whining and posting so many unnecessary posts. Some people (with thinning hair) like to visit the forums for constructive information, or research updates...
toodles
McdickheadComment
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I'm becoming more and more confinced that this is just another snake oil... However still hoping I will be proven wrong.Comment
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combined message to gubter and mcdickhead:
1. even for people who are a norwood 1 this is difficult. not because norwood 1 looks that bad, but because it's always the fear of it going to a norwood 4 before you know it.
2. this is wat these fora are for: exchange information/experiences/feelings
3. i don't really think trx2 is a snake oil, but i do find their pre-release sale peculiar. i don't think oxford university and a young entrepreneur like whitfield want to jeopardize their future like this. and this product IS a big deal on practically all hairloss fora.
4. has anyone tried to order via paypal?Comment
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My credit card transaction worked. Not sure if that is relevant.
Mcdickhead is just a troll. Don't give him the attention he so desperately needs.Comment
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I love these quotes:
"Our scientific support team is still in the process of being built up & we've been quite overloaded lately."
and
"We are currently pretty busy with a major research project & the preparation of the launch of our product ..."
I, of course, hope for the best, but this makes it all seem a bit like this guy's doctoral thesis or something and he has decided that he has to "pull an all-nighter" every night for a few months in order to find the cure for baldness by January 2011 like he promised in his thesis!Comment
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