The continuing problems with ProTHIK - BaldTruthTalk.com
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  1. #1
    Junior Member
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    Apr 2020
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    Default The continuing problems with ProTHIK

    I have been using prothik, which is a spray scalp concealer, for about ten years. So it may not look like the most natural thing but Iíve been very satisfied primarily because with the use of fibers I can actually make my thinning hairline look acceptable. I donít think products like this are used as much anymore but I canít find another product that I can control the spray with accuracy. In the last two years Iíve run into numerous issues when ordering the product. The color was either not available or shipments were late and the company rarely gave any tracking information. I just placed an order about two weeks ago and have not seen anything. The company well owner, I think, Jeff Coates, will only communicate via text where he was reluctant to do this in the past. Iíve sent about a dozen texts with no response. Iíve become so dependent on this product I am have anxiety wondering if the company went belly up because of the pandemic. Does anyone on this site use prothik and experiencing the same problem?

  2. #2
    Junior Member
    Join Date
    May 2020
    Posts
    2

    Default

    I am a long term user and echo your comments. I ordered a case in March and never a peep or a package receipt. I have emailed 3 email addresses that I know with no response. Their phone number is is disconnected.

    That said... they updated their website yesterday with tips on unclogging the tips. WTH?

    I think their product is hands down the best, but their customer service and communication is enough to chase anyone away.

    If they can't run the business, I'll be happy to buy it from them!

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