KSL Glasgow- Advice needed

[Saw]

Hi all

I didn't think I would be signing up to a hair transplant and balding forum but that's how quickly things change! I really need advice and I appreciate anyone who can help. I'll try keep it easy reading.

- I'm 30 and decided to get a hair transplant. I checked out Scotland as it's where I stay and I saw KSL. I was attracted by the footballers and celebs who had used it and thought they must be good and trustworthy.

- I agreed to pay 8k installments and my procedures would be done over two surgeries. Front then wait over 6 months and get the crown done.

- I got the first one done in 2018 by Dr Matee who flew up from London. He seemed well respected and has been practicing for years. He was also in the pics doing the celeb procedures.

- it's only been 10 weeks so it's hard to judge yet but I'm sure you have been made aware of KSL Medical Glasgow closing and it now not relating to KSL branches down south

- I cancelled my payments with Shawbrooke and asked them to investigate. They are getting back to me in due course. I'm obviously worried about my finance record but I had to stop paying, as my after care was non existent. I was supposed to get 12 x laser sessions and a 3 month check up soon.

- Dr Matee has been kind enough to reply and wants to help but I need my contract from the Glasgow office

- I emailed the Glasgow office which was supplied in their public statement. No response to either email. A random mobile number text me 3 times to arrange a call to discuss my situation but they never called and now ignore when I try and call or text back. It's the voicemail of KSL Medical saying they are busy. That's been 2 weeks now.

- Dr Matee put in local anathestic and cut my hairline but 2 technicians did my implants and extraction. It looks like they weren't registered or trained. Paul and a English girl did the majority of my work.

- My questions are how do I go about getting my finance back from shawbrook? They have been kind enough to reply and I have sent them all correspondence with KSL. I was mis sold and have not received after care or my 2nd procedure. I don't want it now because of what has happened.

- I also spoke to Llyod based down south and he said he would help but he has went missing too.

I have made 5 payments of over 1k in total so I would like this refunded. It's also a nightmare because I'm not sure how my results will turn out.