Depression due to hair loss how to resolve it?

[blossomberry]

A person really close to me might be showing some sign of depression. She suffered from stress-related hair loss and it really shattered her self-esteem. She is acting off lately and she always refuses to go out with friends. I told her to see a therapist who can help her feel better, she agreed but she doesn't want to do the therapy in person. I'm don't know what to do, any advice?