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Alan ,
That is a thoroughly depressing story and I really feel for you .
To be blunt , it's a pretty shocking story - the clinic and the surgery have displayed a complete lack of professionalism . Keep up the fight , get your refund , and seek out independent advice from a number of reputable HT surgeons for an unbiased assessment of your results .Do you have written confirmation from the surgeon in question that you will receive a full refund ? Personally , I wouldn't let this drop under any circumstances , although it may be further distressing in an already distressing situation .
Of course , there is never a guarantee that a HT will be a complete success , but there are enough indicators in your story to suggest that negligence may have a part to play in your poor results .
Good luck and carry on the fight . If the clinic / surgeon continue to play games , I'd go for them both barrels .
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